Twittering class upgrade: How to go from frequent flier to boarding denial
Dahlings, What is going on with all these airlines kicking off passengers after their unfavorable twitterings?
First it was Southwest, now it is JetBlue who kicked off a passenger, Lisa Carter-Knight for commenting about the delay after the pilot subjected himself to a sobriety test after another passenger had made a wise crack about him being at the bar. All passengers had to deplane and Ms. Carter-Knight was denied boarding.
The takeoff was pushed back again when a passenger commented while boarding that the pilot may have been drinking, Johnston said. Per airline policy, that remark forced the pilot to take a sobriety test, which he passed, Johnston said.
Boston TV WCVB has different details where it appears Ms Carter-Knight had nothing to do with the original passenger comment that and was only commenting on the comment.
“I wasn’t the individual who made the accusation. I was a passenger who overheard an individual make an off-color remark in which the pilot took offense to and went through some guidelines,” Carter-Knight said. “I was tweeting about an experience like we all do. You’re in a bad restaurant, you’re on a long flight you tweet to your friends and your family.”
JetBlue said that was not why they declined to allow her back on the plane.
“The decision to remove a customer from a flight is not taken lightly. If we feel a customer is not complying with safety instructions, exhibits objectionable behavior or causes conflict at the gate or on the aircraft, the customer will be asked to deplane or will be denied boarding especially if the crew feels the situation runs the risk of accelerating in the air,” JetBlue said in a statement. “In this instance, the customer received a refund and chose to fly on another carrier.”
Back to Bloomberg again where it appears the twittee is a ‘person non grata’ as far as JetBlue is concerned.
“..Carter-Knight said she tried to book a later JetBlue flight and was told she would be refused service.”
As usual, the current commentators who are now commenting on the commentator who was commentating on another commentator are mixed in their condemnation [Try saying that fast !]. Some blame the Tweeters. Some blame JetBlue.
However, this story had given me an idea to my tactical arsenal on how to get a row all to myself -see “Kicking someone when they are down“. I will simply whisper to the FA that my fellow passenger (s) next to me made a ‘joke’ about the pilot appearing to be unsteady. Being a concerned citizen, I know that jokes about security are not funny and therefore it is my duty to inform you…
Ciao for now, Cleo.