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T5 outage causes checked bag outrage

It’s there somewhere. Photograph: Martin Argles for the Guardian

Right on cue for the peak August vacation time, poor old British Airways passengers are again experiencing baggage problems at Terminal 5 due to a power outage.

While the passengers will make the flights, their luggage will not.

A similar event had happened a week ago and just over a year ago an IT problem shut down the same terminal where people lost their luggage for over a week.  (see BAGGAGE EXCESSES : PROBLEMS WITH BAGGAGE SYSTEM AT HEATHROW’S TERMINAL 5). 

You know what they say: Once is unlucky; twice is careless; three times is a pattern.

Way to go T5. It is time to develop plan B.