Following on from Heathrow T5 fiasco where BA fliers had problems of no luggage for a few days, we now hear about luggage problems with passengers going through Gatwick. In the Heathrow example,the issue was equipment related. In Gatwick’s case, the problem is staffing. It seems that the contractor, Swissport, cannot get staff to want to work.
From the Telegraph:-
Travellers flying from Gatwick this weekend can expect chaotic scenes because Swissport, the baggage handling firm, does not have enough workers to load and unload planes. Two airlines warned that difficulties at the airport could worsen over the next four months because airlines are locked in to contracts with Swissport.
The problem is most acute at weekends because the firm is using staff on zero-hours contracts who do not wish to work anti-social hours, it is claimed.
Airlines using Swissport at Gatwick for baggage handling services include British Airways, Virgin, Monarch, Thomas Cook and Thomson.
The firm is having its contract terminated by at least one airline after it was blamed for failing to load passengers’ bags on to outgoing planes and not returning luggage to those arriving at Gatwick.
It get’s worse. Continue reading..