This summer ended up being as Caligula would put it, ‘a complete horrible anus’. It stated going south in June when Mrs Caesar had jewelry and her laptop pilfered after Delta forced her to check it in her hand luggage at the gate at Milwaukee airport. Mrs C was travelling First Class with her dog (which she had paid quite a bit extra for) and had done the MKE to IAH route with the pampered pooch many times. This time however, the gate agent insisted that the dog in its carry bag counted as one piece of hand luggage and with her purse, she had used up her allowance. Even though the dog obviously wasn’t going to go in the overhead, it still didn’t matter. Her backpack needed to be checked in despite vigorous protestations about it containing valuables. “Don’t worry. It will be safe” the agent said.
But it wasn’t. The flight was a connecting flight and with weather delays, the luggage sat for a very long time in Atlanta. At the IAH carousel, it was obvious all her luggage including those checked, had be disturbed. While lost luggage clerk was somewhat sympathic with a now visibly upset Mrs Caesar, the later Delta customer service agents that she delta with were far from it. After many hours dealing with Delta’s online reporting system which would go down mid-entry, the claim as I expected, was denied. “We do not cover jewelry or electronics” in checked luggage even if we forced you to check then in. But still Mrs C flies with them despite my advice to ‘F’em: fly Southwest’. For this, I will give Delta a “Feed them to the Lions” classification due to their lack of concern about baggage theft in their operation in their main hub of Atlanta airport. They don’t care. I very much doubt it was MKE or IAH end as there bags were mainly on the plane.
The other big event of the summer, impacted all of Southwest Texas : Hurricane Harvey. In late July we moved house. In late August, we were flooded with 18 inches of water and lost both cars. We are temporarily displaced and staying in Mrs Caesar’s sister’s villa. The Palace is being repaired but Roam lost our main computers which held my software, passwords and information. Our backup drive also got flooded.
Some things in life are bad, they can really make you sad. Other things just make you swear and curse. When you’re chewing on life’s gristle, don’t grumble, give a whistle. And this’ll help things turn out for the best…and..
Normally we give a “Feed them to the Lions” verdict after we have carefully weighed up the evidence of a situation brought to our attention but in this case, we are declaring it upfront with United and their involuntary bumping policy or as they call it, “involuntary boarding denial”.
‘Involuntary boarding’, my imperial arse.
This Sunday evening a Doctor was dragged off a Louisville plane after not enough passengers had volunteered to accept their offer of a few hundred dollars, hotel and guaranteed flight the next day. (3 pm ! – what use is that if you work). The Doctor was selected to be involuntary boarded by United and after he refused, security was called in to remove him. Someone took a video of the bloodied Doctor and it has gone around the interwebs. The Doctor apparently needed to be in Louisville to attend patients.
United are saying the flight was was oversold. The devil in the detail is that the seats were needed for their employees to make a “downline connection” as they call it which really means, flight crew for the day after. Oversold my arse. Continue reading..