Across the Atlantic to Blackpool in North England, where the Broadway Hotel has apparently charged £100 to the credit card of a couple who left a terrible review on Yelp. [Telegraph].
What a way to get PR where they called it a ‘stinking hovel. Alas there are other reviewers on Yelp that are not to positive about their experiences. For example:
When we arrived at the hotel , you could see the dirt on the carpet all through the hotel, but I thought well I’m not sleeping on the floor so just ignored it, we went into the tiny room x unpacked our cases…… Went out x about, came back around 10pm x went for a sleep it had been a long day. Fire alarm went off so had to get up x see wat was going on, nothing, nobody to be seen, so went back to bed, first thing around 7. Ish, fire alarm again , went off x on again , 4. Times, I went to top of stairs to shout to reception that there was no hot water, the man told me the fire alarm was going off because of steam from shower..lol.. Had to laugh coz the hot water was not working, he said the boiler went out during the night… I will fix it he said…half a hour later,,, still no hot water, so no shower for me…
If this sounds similar, it is : see our post “Yelp me if you can, I’m feeling down” about a NY State B&B that tried this. Except previously the Yanks tried a $500 fine. Good to see competition and prices for bad reviews coming down.