T5 outage causes checked bag outrage
Right on cue for the peak August vacation time, poor old British Airways passengers are again experiencing baggage problems at Terminal 5 due to a power outage.
While the passengers will make the flights, their luggage will not.
A similar event had happened a week ago and just over a year ago an IT problem shut down the same terminal where people lost their luggage for over a week. (see BAGGAGE EXCESSES : PROBLEMS WITH BAGGAGE SYSTEM AT HEATHROW’S TERMINAL 5).
You know what they say: Once is unlucky; twice is careless; three times is a pattern.
Way to go T5. It is time to develop plan B.