Misery Loves Company..Airline Companies that is.

Screen dump of Bloomberg Article on airline customer satisfaction

Screen dump of Bloomberg Article on airline customer satisfaction

5/19/14: Bloomberg had an interesting editorial today that says that US air Travelers have never been more satisfied with their airlines.

What. The..

Yes, the story quotes a J.D. Powers and Associates  2014 North America Airline Satisfaction Study and that “overall passenger satisfaction with airlines is at a record high.”

Oh my. Time to sit down even though I am already sitting. However, expecting to see the unexpected piece of news that air travel was now a pleasurable experience, the writer brings me back to reality:

On their face, the data seem to contradict a prevailing sense that U.S. airline service standards have been in decline for years. But dig a little deeper into the data, and something else becomes clear: Americans have finally begun to accept the idea that in an age of cheap, deregulated airfares, they get what they pay for.

I believe sociologists called this the Stockholm Syndrome. From wikepedia

..These feelings are generally considered irrational in light of the danger or risk endured by the victims, who essentially mistake a lack of abuse from their captors for an act of kindness.


Head Emperor of Roam. Originally born Gaius Octavius in 63BC, Augustus has great deal of experience running empires, dealing with civil wars, subdueing barbarian tribes and that sort of thing. Currently living in Katy, Texas, Mr Caesar is the architect of modern day Roam with aspirations of starting up a new virtual empire. In his spare time Augustus is a family man.