Trajan

Author Archives: Trajan

Falling for the story hook, (air)line, and sinker : Problem in finding the story behind the headlines

SouthWest Airlines: Copyright Roads-2-Roam.com

SouthWest Airlines at Lovefield: Copyright Roads-2-Roam.com

According to ABC headline “Airline Hiring Taking Off as Travel Zooms“.

“It’s getaway day for millions of Americans with the start of the Memorial Day weekend. The travel industry is set to enjoy its best summer since 2007, just before the recession hit. The airline industry is slowly adding jobs after shedding workers in recent years. And more hires are likely in the next few months. The U.S. Transportation Department says passenger airlines employed more than 383,000 full-time workers in March, up nearly 1 percent from last year. Delta Air Lines added the most jobs, followed by US Airways, American, and Jet Blue. Spirit Airlines and Allegiant Air grew fastest in percentage terms, both posting double-digit gains. United Airlines and Southwest shed jobs.”

And that was it. Throw out a morsel to whet the information appetite but give no meat. Continue reading..

The Good, the Bad and the Ugly : False reviews on TripAdvisor

Travel-rating service Trip Advisor is being investigated in Italy over concerns the site is not doing enough to prevent fake reviews.

The Italian competition authority said it had had complaints from consumers and businesses about the website.

Source BBC news.

Trajan had this on his creative backlog, to investigate TripAdvisor in more depth to gauge the objectivity of their reviews. This was based on our own personal experiences of using the site to select a hotel.

Last November,  Houston was booked up due to a week long conference so there was no availability on his usual corporate preferred hotels. What was around was slim pickings so we ended up in a motel on first night.

For the second night, hotel availability freed up somewhat and based on reviews from Trip Advisor, we ended up selecting an Extended Suites America Hotel.

After checking in, we couldn’t believe the contrast between the room and the reviews. Admittedly, it was smoking room that we had been warned about at checking, Trajan was nevertheless shocked by the room. There was no way that this hotel was a 4 out of 5 star rating despite what multiple people had claimed. Continue reading..

Fool me twice, Shaman you.

After reading the story, Roads-2-Roam was already to join in the overwhelming chorus of people calling for Delta’s blood on how they dealt with a paralyzed man. Afterall, who could argue with this:

Kanaan-News-Arcticle

Baraka Kanaan, who is unable to walk after a 2000 car accident, charged in a lawsuit that he was twice forced to crawl on his hands and knees in July 2012 after the major airline failed in their promise to humanely help him on and off.  [source NYDaily news

The other parts to the story being:

Kanaan is a College Professor who ran a ‘501c3’, called 48 hours ahead requesting wheelchair access. It appears the flight was delayed 1 day. The facilities were not present at Nantucket airport.

After the original incident, he complained but similar thing happened on the return flight.  Pieces of cardboard were placed for him to crawl across the tarmac.

Delta offered him 25,000 ‘sky miles’ and a $100 voucher. He refused the offer, however, in fear that any future flights might again have him crawling on his hands and knees.


This was going to be a slam dunk “Feed them to the Lions” piece about theworst customer service EVER.

Except, there were things niggling Trajan when he read the piece. Continue reading..

1 5 6 7